House terms at Hidden Jack

Last revised 26 September 2026

Who these terms are between

These house terms are the agreement between you and the operator of Hidden Jack Casino, a company registered in Costa Rica. Opening an account means you accept them, together with our pages on your data and cookie controls. Hidden Jack is not licensed by the UK Gambling Commission and is not part of GAMSTOP. You choose to play here on that basis, and it is up to you to check that online gambling is allowed where you live.

Words we use in these terms

• “We”, “us” and “Hidden Jack” mean the operator of Hidden Jack Casino, the company described above.
• “You” means the person who registered the account and plays on it.
• “Real balance” is money you deposited plus winnings that no longer carry any bonus condition.
• “Bonus balance” is bonus money and free spin winnings that still have wagering to complete.
• “Wagering” is the total value of bets you need to place before bonus money turns into real money.

Your account

Age and identity

You must be 18 or over to register and play. Each person may hold one account, opened in their own name with accurate details. Before your first withdrawal we ask for a photo ID and a proof of address dated within the last three months. We may ask again later if a payment looks unusual or if the law requires it. An account found to belong to someone under 18 is closed straight away; deposits are returned and any winnings are void.

One account per household

We allow one account per person, per household and per device. The rule keeps welcome offers fair for everybody and protects shared homes, where one family member could otherwise play in another’s name. If we find accounts that are linked, we keep one open, close the others and may remove bonuses claimed through them. Money you deposited yourself is always returned to you.

Keeping it secure

Choose a strong password and keep it to yourself. Our staff will never ask for it, by email, chat or any other route. If you think someone else has used your account, tell live chat at once and we will lock it while we look into it.

Inactive accounts

An account with no login for 12 months is treated as inactive. We email you before anything changes, and the balance stays yours: log in again or write to support and the account is reopened.

A dormant balance is never taken by us. It waits in your account until you come back for it. An active bonus can run out in the meantime, since each bonus step has its own time limit, but your real balance is not touched.

Closing your account

You can close your account whenever you like by asking live chat or writing to our support team. Please withdraw your real balance first; a withdrawal that is already waiting for approval is still paid out. Closing is not the same as self-exclusion. If you are closing because gambling has started to feel like too much, tell us, and we will set a self-exclusion that also stops a new account from being opened. The tools are explained on safer play.

We may close an account ourselves if these terms are broken, for example through false details, fraud, stolen payment methods or several accounts. We explain the reason by email and return any deposit that has not been played, unless the law requires us to hold it.

Deposits and withdrawals

The minimum deposit is £20. We accept Visa, Mastercard, Maestro, bank transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether and Ripple, and we charge no fees of our own. Card and crypto deposits are credited at once; a bank transfer takes 1–3 working days to arrive. Every deposit must be wagered once before it can be withdrawn.

The minimum withdrawal is £20. You can withdraw up to £4,000 a day and £30,000 a month. We usually approve a verified withdrawal in about 6.5 minutes. Crypto is sent right after network confirmation, while cards and bank transfer take 1–3 working days. Payouts only go to a card, account or wallet in your own name and, where possible, back to the method you deposited with.

Bonuses

The welcome pack is spread over your first five deposits and adds up to £1,500 and 200 free spins. Each step carries wagering of x35 on the bonus amount and must be completed within 7 days. No promo code is needed: the bonus box in the cashier is ticked by default. The largest bet per spin allowed with an active bonus is shown on the bonus card. Winnings from free spins go to your bonus balance.

You can cancel an active bonus at any time from the Bonuses page. Your deposit stays yours; the bonus and anything won with it are removed. If we see several accounts used to claim the same offer, or betting patterns designed to clear wagering without real risk, we may remove the bonus and the winnings linked to it.

Fair use of bonuses

Bonuses are there to give you more time on the games you enjoy. To keep them that way for everyone, the following count as misuse:

• placing bets above the maximum shown on the bonus card while a bonus is active;
• claiming the same offer through more than one account, or from a shared device or household;
• using a card or wallet that belongs to someone else to qualify for a bonus;
• jumping between very small and very large bets to push through wagering without real risk.

Games and fair play

Games are supplied by independent studios and run on their servers. Each game’s rules and return to player appear in its information screen. A clear malfunction voids the rounds it affects, and stakes on those rounds are refunded.

Game rules

The rules shown inside a game are part of these terms. They explain how wins are calculated, which features apply and what happens when a round is interrupted. Results are decided by the studio’s random number generator; neither our staff nor you can influence them.

Disconnections and errors

If your connection drops in the middle of a round, the studio’s server completes the round and the result appears in your game history when you log back in. If a game shows a win that its rules could not produce, for example because of a display fault, the studio’s record of the round decides.

Complaints

Most problems are sorted in a few minutes on live chat. If yours isn’t, send a formal complaint by email and we will answer it in full within 14 days. How to reach us is on get in touch.

1. Start with live chat and explain what went wrong.
2. If the answer doesn’t settle it, email us with “Complaint” in the subject line, your registered address and the details of the game, payment or bonus.
3. We confirm receipt, look into the account records and the studio logs, and reply in full within 14 days.
4. If you disagree with that reply, say so and a member of the team who was not involved in the first answer reviews the case again.

Changes to these terms

When these terms change, the new date appears at the top of this page. A bonus that is already running keeps the terms it started under.

For important changes, we let you know by email or with a notice when you log in, before the change applies. Playing after that date means you accept the new version. If you don’t agree, you can withdraw your real balance and close your account at any time.